This page explains how to delete an account in Alignext - the booking app for iOS and Android and the web app at alignext.io, both developed by Alignext. Below: how to delete the account, what we delete, what we keep and for how long.
1. How to delete your account
Only the business owner can delete the account. The whole account is deleted: every business and branch in it, not just the one you are looking at.
- In the app: Settings → "Delete account" (at the bottom of the screen). Confirm with your password - or, if you only sign in with Google, with your business name.
- On the web: sign in at alignext.io, open the account menu at the bottom of the side bar → "Privacy & Data" → "Delete account". The same confirmation.
To delete just one branch: on the web - Settings → "Profile", the delete button next to the branch in the list of branches; in the app - Settings → "Businesses & branches" → the branch → "Delete branch". This works only while the business has another branch and this one has no active bookings. The branch is deleted right away, without the 14 days: its data, clients and its team's logins (except people who also work elsewhere) - as in sections 4 and 5. Your own login, subscription, saved card and support chat stay.
2. Download your data first
Before you confirm, the deletion screen offers to download the whole account in one file (in the app the link opens your web account). Nothing can be restored after the deletion. The file does not include: our invoices to you (download them on the "Invoices" page before you ask for the deletion), integration settings (API keys, webhooks, Google Calendar, the Telegram bot) - they hold secrets, the history of messages to clients and the activity log.
3. What happens and when
- The day you ask. The account is frozen: online booking and your website switch off, your team cannot sign in, and you can only download your data or cancel the deletion. We e-mail you the deletion date and a "Cancel the deletion" button.
- 14 days to change your mind. You can cancel any time before that date - with the button in the e-mail, or in the app or the web account. Everything then works as before.
- Day 14, in the morning. We cancel every future booking. Unless you switched off notifying clients, each client gets your business's usual cancellation notice.
- Day 14, in the evening. We delete the account and e-mail you that it is done. Each member of your team gets an e-mail that their access is closed.
It is all done within 30 days of the request - in practice on day 14.
Client prepayments. If clients prepaid, the money went to your own acquiring account, not to us. We do not refund it: if needed, refund it there.
Your subscription. Deleting stops billing: no new invoices are issued, and SMS auto top-up stops too. For the unused part of a prepaid plan period, counted from the day you asked, we issue a credit note and refund it: card payments to the same card, bank transfers by a transfer from us. Purchased SMS credits are not refunded.
4. What we delete
- Businesses and branches: names, contacts, addresses, descriptions, logos, the website and custom domain, payment and fiscal connections (acquiring, Checkbox). API keys and webhooks stop working.
- Your login - always, even if you also work in another business on Alignext (your access there goes too): e-mail, password, name, Google and Apple sign-in, sessions on every device, notification tokens. Sign in with Apple is revoked at Apple.
- Your team's logins - the same, except people who also work in another business on Alignext: they only lose access to yours.
- Clients: client cards with their contacts and notes, and from bookings and sales - client names and contacts, notes, booking form answers, vehicles; review names and texts, gift card recipients, addresses in the message log.
- Photos and files in our storage.
- Support chat: your contact with all its conversations, messages and attachments.
- Your saved card for the subscription - also removed at the bank.
- Our access to Google Calendar (see section 6).
5. What we keep, and for how long
- Our invoices and credit notes to you, with the buyer details printed on them (name, e-mail, legal name, address) - for as long as tax law requires.
- Bookings, sales, payments, cash and fiscal receipts without the names and contacts of clients and staff - 3 years from the deletion, then deleted completely.
- The activity log, without names or IP addresses - 12 months.
- A record that the account existed and was deleted (internal ids and dates, no personal data) - with no end date.
- Our e-mail block list: addresses that unsubscribed, that mail could not be delivered to, or that reported spam - your clients' addresses can be among them. With no end date - so we never write to them again.
- Backups. Deleted data can stay in database backups for up to 30 days and in server backups for up to 7 days. If we ever have to restore a backup, we repeat every deletion made after it.
- Server logs - 30 days in our log system. A small buffer of logs on the server itself has no set period: newer entries push out older ones as it fills up, so with little traffic it can hold entries older than 30 days. Error reports - up to 90 days.
- Messages already sent (e-mail, SMS, Telegram) stay with the people who received them.
Every retention period is in our Privacy Policy, section 5.
6. Google Calendar
Events Alignext added to your Google Calendar and your team's calendars stay there: we do not delete anything in anyone's Google Calendar. If you no longer want them, delete them in the calendar itself.
We stop the sync and delete our token. We revoke our access at Google only when we are sure that Google account is no longer connected to Alignext anywhere: Google gives one permission per account, and revoking it would cut the other connections too. So the access stays if the same account is connected somewhere else (say, a master who also works in another salon), or if any connection in Alignext has no Google account address - some older connections, made before we started asking for the address, have none. Then you can remove Alignext's access yourself at any time in your Google Account settings.
7. If you are a team member
A team member's login is managed by the business owner. To remove your own login yourself - for example, if you no longer work there - e-mail privacy@alignext.io from the address you sign in with and name the business. We answer within 30 days.
When the owner deletes the account, your login is deleted too. If you also work in another business on Alignext, the login stays - only the access to this business goes.